Most field services have two specific needs

1. The dispatching of jobs, work orders, sales leads
Acknowledgment and acceptance of work orders
Status of work

2. Completion of the work performed
Job completed
Completion report

Field Dispatch

A key aspect of field service is dispatching work and job orders. Westlake’s management has sold over 500,000 copies of wireless messaging software worldwide and is considered within the industry as one of this technology’s earliest pioneers. We have built hundreds of turnkey applications to fit almost any need imaginable. Westlake’s dispatch technology is currently being utilized by organizations such as Healthnet Corporate Head Quarters, The VA Hospital and within the West Wing of the White House in Washington, D.C. We has assist you in automated job assignment, scheduling, GPS tracking and more. This can include auto-escalation, GPS tracking, time card information, credit card scanning, bar code reading, etc. Westlake can create a solution for you that will help your organization achieve the most optimal workflow scenario possible and most often do so within your budget. Westlake can assist your organization with:

• General dispatching technology
• Trucking dispatch software
• Work order dispatch software
• Electrical dispatch software
• Dispatch HVAC software
• Plumbing dispatch software
• Scheduling and dispatch software

Nextel Corporation uses AirMobility.Net Wireless Middleware with their Retail Account Executives to distribute work, collect inventory information, track and monitor rep accountability (using GPS technology).

Data Collection
The other key to effective wireless field force services is wireless data collection. The true advantage of working with Westlake and the AirMobility.Net Wireless Middleware platform is our/its inherent flexibility. We do not require your organization to conform to rigid forms and collection methodologies. We start with your existing dispatching and data collection practices and then assess the best way to incorporate wireless technology with additional functionality into your way of doing business. Because of the flexibility and interoperability of our technology, we can help organizations create complete wireless end-to-end data collection solutions by converting existing field forms into wireless forms within minutes. No matter what field service business your company is in (aquarium cleaning, flower farmer with migrant workers, mobile auto glass repair, etc.), AirMobility.Net can transform the way you do business. This can include:

• Fully customized wireless field forms (time cards, expense reports, delivery forms, inspection sheets, sales rep tracking, retail inventory, order forms, maintenance requests, service forms, etc.)
• Internet data collection center capable of collecting, exporting and routing the information collected to virtually any platform desired (.XML, MS Excel, email, .CSV, etc.)
• Full support for GPS and bar code reading as desired
• Support for Motorola J2ME GPS ready phones and the BlackBerry, and BlackBerry 7520.

We have specific expertise in:

• Dispatch software
• BlackBerry software
• Trucking dispatch software
• Service dispatch software
• Dispatch trucking software
• BlackBerry applications
• Wireless pos software
• Wireless retail software
• Truck dispatch software
• Work order dispatch software
• Electrical dispatch software
• Dispatch HVAC software
• Economic dispatch software
• Plumbing dispatch software
• Scheduling and dispatch software
• Dispatch and inventory software
• Bus dispatch software
• Mobile J2ME gps development
• Paging software
• BlackBerry 7100T software
• Software applications for the blackberry
• BlackBerry 7520 software

If you have a field service team and would like to take advantage of the latest wireless automation technology on the market, contact Westlake at info@westlakesoftware.com for a free consultation and assessment.

See Case Study: CM Concrete    Wireless Carrier Goes Wireless    Banking on Wireless