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  Home >> Case Studies >> Nextel - Wireless Carrier Goes Wireless

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Case Study 7 - Nextel - Wireless Carrier Goes Wireless

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Unlike many vendors who provide wireless development and integration services to other businesses,

Westlake Software, Inc. places careful attention to architectural detail. The objective is to find for customers

their Optimal Workflow Scenario™. This detail often saves organizations thousands of hours in lost

productivity due to poor software design and implementation.

The wireless forms created for the RAEs in this case were all made clear and menu driven for a self-

explanatory environment.

Upon the gathering of the local store data, the Westlake J2ME program automatically captures the current

GPS coordinates of the RAE. These coordinates are compared and then calculated against the known GPS

coordinate of the store they are visiting. If the RAE is beyond a half a mile from the store, a red flag is

generated and emailed immediately to their denoted manger.

This specific feature provides two functions. First, if a retail store were to ever challenge that an RAE had

not visited their location for X amount of time, not only is there a record of the visit, but proof that the rep

was actually at the location. Second, over several years, Nextel Retail Management has had incidents with

RAEs of not actually going to the stores, etc. This could be due to a disgruntled employee, and employee

doubling up and working two jobs, etc. For this type of function, RAEs for Nextel (or any manufacture with

products in a national retail environment) that wants to be sure that their representatives are actually going

to the locations required, this solution is an effective means to provide that insurance. By establishing what

is known as a Geo-Fence around the store and then tracking that against the RAEs location when submitting

a record, management can be assured that at minimum, the rep was in the field where they were supposed to

be.



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Nation’s largest wireless data carrier uses Westlake’s AirMobility.Net to collect and analyze information submitted from retail field force.

Learn: AirMobility.Net, GPS, Integration, Extranet, Triggers, Thresholds, Analysis, Software Development, Retail, Sales Representative Tracking

 

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