Although many police and emergency service personnel stated they carried two-way radios, this approach did not guarantee that they heard or received a given message. Participants virtually all confirmed the value of being able to use technology that supported this capability, with several services stating a dependency and desire to continue using the system beyond the trials.
This is a great tool and we would like to continue with the service if the costs of such a solution could be addressed
Raymond Gordon, Battalion Chief
City of Pasadena Fire Department.

The message of cost constraints by Battalion Chief Gordan was repeated by almost half of the participants.
We have become quickly dependant on this new communication methodology; our concern now is how to keep leasing and rental costs/charges to the bare minimum
LTC Gene Pfeiffer. Deputy Chief of Staff
Communications USAF Auxiliary
Civil Air Patrol

Speed of messaging and reliability will continue to be a major concern for any form of mobile emergency messaging solution. Respondents largely reported an increase in wireless messaging speed with the new prototype. However, there were a few respondents that stated that they would never be able to rely on a system such as this. They reported an overwhelming need to be able to get voice responses from individuals in the field. These departments were typically HAZMAT and bomb defusing agencies, where talking to individuals in real time (cellular phones or two-way radios) was critical in how they handled crises.
We have a need to communicate verbally. Despite the ability of this device the technicians still prefer to communicate directly. This does not mean that other Units within the Department could not benefit from this type of communication.
Richard Lane, Lieutenant, Bomb Squad Commander
Mass. State Police